Updates, backups and monitoring run on their own, mostly after hours. You call when you need us. Otherwise, you shouldn't notice we're there.
Installed overnight, so computers are ready when your day starts.
Backups run on a schedule and get test-restored, so we know they work.
Failing drives, full disks and missed updates show up on our side first.
Phone or email, answered by someone who knows your office.
New hires set up, and access removed the same day someone leaves.
A short write-up of what was done, kept for your files.
Your office runs on confidential information. We're there to look after the systems, not the records inside them.
Nothing to do. Updates already ran last night.
Call or email. Most fixes happen remotely while you keep working.
A short summary of what was done, ready for a HIPAA review or a client questionnaire.
Only during a support session you have asked for or approved, and the person at the computer can see that we are connected.
Only YamoHQ staff working on your account, and every access is logged.
Monthly support is month to month. We hand over passwords, documentation and admin access so the next provider, or you, can pick up cleanly.
Start with a free on-site review and a written plan you keep, whatever you decide next.